FAQ

Creating your RealPrize Casino account is quick and straightforward. Simply visit our homepage, click the "Sign Up" button, and provide your basic information including name, email address, and phone number. You must be 18 or older and located in an eligible state to register.After completing the registration form, you'll need to verify your phone number to activate your account and claim your welcome bonus of 100,000 Gold Coins plus 2 Sweeps Coins. This verification step is required and helps us maintain a secure gaming environment for all players.Once your phone is verified, you'll have immediate access to our full game library. You can start playing with your Gold Coins right away for entertainment, while your Sweeps Coins can be used for a chance to win real prizes. The entire process typically takes less than five minutes, and our user-friendly interface makes navigation simple whether you're on desktop or mobile.

Your RealPrize Casino journey begins with an impressive no-deposit welcome bonus that requires no purchase. New players automatically receive 100,000 Gold Coins and 2 Sweeps Coins just for completing registration and phone verification.The Gold Coins are perfect for exploring our game library and getting familiar with different slots and table games without any risk. Meanwhile, your 2 Sweeps Coins give you the opportunity to win real cash prizes. These Sweeps Coins have a simple 1x wagering requirement, meaning you need to play through the amount once before any winnings become eligible for redemption.This welcome package is available to players in most US states, though some restrictions apply. The bonus is credited automatically to your account within minutes of verification, so you can start playing immediately. Remember, this is a one-time offer per player, so make sure to use a valid phone number and accurate personal information during registration.

RealPrize Casino operates on a dual-currency system that's both fun and rewarding. While you start with free Gold Coins and Sweeps Coins, you can purchase additional coin packages to extend your gameplay and increase your chances of winning real prizes.We accept several convenient payment methods including Visa, MasterCard, PayPal, ACH transfers, and bank transfers. All transactions are processed in US dollars and protected by industry-standard encryption. When you make your first purchase, you'll also receive bonus coins and VIP points as part of our first-purchase promotion.Coin packages start at affordable amounts, with larger packages offering better value through bonus coins and extra Sweeps Coins. Your purchase gives you Gold Coins for entertainment play, while the included Sweeps Coins provide opportunities for real prize redemption. All purchases are final, and coins are credited to your account instantly upon successful payment processing.

One of the most exciting aspects of RealPrize Casino is the ability to redeem Sweeps Coin winnings for real cash prizes. To be eligible for redemption, you must have at least 100 Sweeps Coins in your account, which equals $100 in prize value. For gift card redemptions, the minimum is 45 Sweeps Coins.Before your first redemption, you'll need to complete our verification process by providing valid identification documents. This standard KYC procedure helps us maintain security and comply with regulations. The verification typically takes 24-48 hours and only needs to be completed once.Once verified, you can redeem your Sweeps Coins through several methods including bank transfer, PayPal, or gift cards. Daily redemption limits apply, with a maximum of 10,000 Sweeps Coins ($10,000) per day for most players. Florida residents have a special limit of $5,000 per redemption. Processing times vary by method, with digital options typically being faster than traditional bank transfers.

RealPrize Casino keeps wagering requirements simple and player-friendly. All Sweeps Coins, whether from bonuses or purchases, have a 1x wagering requirement. This means you need to play through the Sweeps Coin amount once before winnings become eligible for redemption.Unlike traditional online casinos with complex bonus terms, our 1x requirement applies to virtually all games in our library. Slots, table games, and specialty games all contribute 100% toward meeting the wagering requirement. This straightforward approach means you can play your favorite games without worrying about complicated contribution rates or excluded games.The wagering requirement applies only to the original Sweeps Coins, not to any winnings generated from gameplay. Once you've played through the required amount, both your original stake and any winnings become "Redeemable SC" and can be withdrawn according to our redemption policies. Progress toward meeting wagering requirements is tracked automatically in your account.

RealPrize Casino is fully optimized for mobile play, allowing you to enjoy our complete game library on smartphones and tablets. Our responsive web platform works seamlessly across iOS and Android devices without requiring any app downloads.The mobile experience includes all the same features as desktop play, including account management, coin purchases, game access, and customer support. Touch controls are optimized for mobile screens, making it easy to spin slots, play table games, and navigate menus with simple taps and swipes.Your account syncs automatically across all devices, so you can start playing on your computer and continue on your phone without missing a beat. Mobile gameplay counts toward wagering requirements and VIP progress just like desktop play, ensuring you never lose momentum in your gaming experience.

RealPrize Casino features an impressive collection of games from industry-leading software providers including NetEnt, Red Tiger Gaming, Relax Gaming, Kalamba Games, Playson, Booming Games, Iconic21, and Swintt. This diverse partnership ensures you'll find high-quality games across every category.Our slots selection includes everything from classic three-reel games to modern video slots with complex bonus features, progressive jackpots, and immersive themes. Popular titles span adventure, mythology, sports, and entertainment themes, with new games added regularly to keep the experience fresh.Beyond slots, we offer a solid selection of table games including blackjack, roulette, baccarat, and poker variants. These games feature realistic graphics, smooth gameplay, and the same redemption opportunities as our slot machines. All games are tested for fairness and use certified random number generators to ensure legitimate outcomes.

RealPrize Casino operates as a legal sweepstakes casino, which allows us to offer our services to players in most US states without requiring traditional gambling licenses. Our sweepstakes model is fully compliant with applicable federal and state laws, providing a safe and legal gaming environment.We use advanced SSL encryption to protect all personal and financial information transmitted through our platform. Your data is stored on secure servers and never shared with unauthorized third parties. Payment processing is handled through trusted financial institutions with additional security layers.Our games use certified random number generators and are regularly audited for fairness. We maintain strict policies against underage gambling and provide multiple tools to help players maintain responsible gaming habits. All promotional terms are clearly disclosed, and customer support is available to address any security concerns.

Account verification is a standard security procedure required before your first prize redemption. The process involves submitting valid government-issued identification and proof of address to confirm your identity and ensure you meet our eligibility requirements.Acceptable documents include driver's licenses, state ID cards, passports, and utility bills or bank statements for address verification. All documents must be current, clearly readable, and match the information provided during registration. You can upload documents directly through your account dashboard.Our verification team reviews submissions within 24-48 hours during business days. You'll receive email confirmation once your account is fully verified. This one-time process helps protect against fraud and ensures compliance with anti-money laundering regulations. Verified accounts enjoy faster redemption processing and access to VIP benefits.

RealPrize Casino provides multiple ways to get help when you need it. Our live chat feature offers real-time assistance for urgent questions or technical issues. Chat support is staffed by knowledgeable representatives who can help with account questions, bonus terms, payment issues, and gameplay guidance.For non-urgent matters or detailed inquiries, you can reach us via email at support@realprize.com. Email responses typically arrive within 24 hours and provide comprehensive answers to complex questions. Our support team can assist with everything from account verification to game recommendations.We also maintain a comprehensive FAQ section that addresses the most common questions about our platform. Many players find answers quickly by browsing these resources before contacting support. Our goal is to provide helpful, friendly service that enhances your overall gaming experience.

RealPrize Casino rewards loyal players through our tiered VIP program that offers increasing benefits as you play. VIP points are earned through coin purchases and gameplay, with higher tiers unlocking better daily bonuses, exclusive promotions, and priority customer support.The VIP program includes multiple tiers from Bronze to Black, each offering enhanced daily login bonuses. Higher-tier players receive more Gold Coins and Sweeps Coins in their daily rewards, plus access to special tournaments and promotional events throughout the year.VIP points never expire as long as your account remains active. Progress through the tiers is automatic based on your accumulated points, and benefits apply immediately upon reaching each new level. The program is designed to reward consistent play and provide additional value for our most dedicated players.

RealPrize Casino is committed to promoting responsible gaming and providing tools to help players maintain healthy gaming habits. We offer several features to help you stay in control of your gaming experience, including deposit limits, time reminders, and self-exclusion options.You can set daily, weekly, or monthly spending limits on coin purchases through your account settings. These limits help prevent overspending and can be adjusted or removed after a cooling-off period. We also provide session time reminders to help you track how long you've been playing.If you need a break from gaming, our self-exclusion feature allows you to temporarily or permanently close your account. We also provide links to professional gambling addiction resources and support organizations. Remember that gaming should always be entertaining and never interfere with your financial responsibilities or personal relationships.